Services

ServiceNow expertise from data foundation to AI-driven operations, and engineers who build, fix and extend what you run.

ServiceNow Expertise

Each area stands on its own, and several run in parallel.

Data Foundation

We design the CMDB and CSDM model, set ownership and quality rules, and run Discovery so the data stays current across hybrid, cloud and Kubernetes.

CMDB & CSDM designIRE rulesGovernance & CMDB HealthDiscovery & MID ServerAWS, Azure & KubernetesService Graph Connectors

A CMDB your teams can trust for incidents, changes and AI use cases.

Service Context

We map which applications and business services depend on which infrastructure, and give every service an owner.

Dependency mappingTop-down & tag-basedCloud & KubernetesCustom patternsService ownership

Faster incident prioritization and clearer change impact.

Service Health

We connect your monitoring tools, link alerts to the right CIs and tune correlation so teams see real service issues.

Event integrationsAlert rules & correlationNoise reductionService health viewsImpact analysis

Fewer distracting alerts and faster investigation.

Service Operations

We bring CI, ownership and dependency context into ITSM and Service Operations Workspace, where incident and change teams work.

Incident CI associationAlert-to-incidentWorkspace viewsChange-impact scenarios

Fewer handoffs and quicker resolution.

Specialized Services

Focused services for software spend, certificate risk and AI governance. Each one can start as a short readiness assessment.

Software Asset Management

Reliable evidence of installs, usage and entitlements.

NormalizationEntitlementsLicense reconciliationSaaS licenses

Certificates & PQC Readiness

See expiring certificates and the services they affect, and plan for post-quantum cryptography.

TLS inventoryExpiry & renewalCA integrationPQC readiness

AI Governance

Know which AI assets and agents you run, who owns them and how they're governed.

AI Control TowerAI Agent StudioOtto AI AssistAI Agents for Discovery & SMAI infrastructure discovery and mapping

Autonomous Service Operations

We check data readiness, pick the right use cases and pilot AI-assisted workflows with human approval built in.

SignalAI agentHuman approvalAction
Now Assist for ITOMUse-case prioritizationAgentic workflow pilotsHuman approval points

Automation that expands only after it's proven.


IT & Telecom Consulting and Engineering

Directly for enterprises, or inside ServiceNow partner engagements.

Build and Integration

We build applications, connectors and complex Discovery Patterns for vendors, enterprises and partners, and prepare apps for ServiceNow Store submission.

Custom appsService Graph ConnectorsDiscovery PatternsIntegrationHub & APIsStore submission

Tested, documented components ready for release.

Expert Support

Specialists for one hard problem or for ongoing capacity, and recurring health checks that keep ITOM in shape as your environment changes.

Architecture reviewsTroubleshootingProject augmentationHealth & optimization

Problems solved, and environments that stay healthy.

Rapid AI-Aided Development

Faster custom development and tailored AI workflows for complex projects.

Scope and outcome for this service are still being defined. This box is a placeholder.

Partner Delivery

We work inside partner engagements as a joint team, a subcontractor or white-label, from presales to implementation rescue.

Joint projectsSubcontractingWhite-labelPresales & PoVImplementation rescue

Specialist depth inside your engagement, under your brand if needed.